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Cross-tenant ticket queue with SLA timers, tier routing, and agent assignment.

Open
47
SLA breach risk
3
Avg first response
8m 22s
CSAT (30d)
4.82 / 5
Queue
IDSubjectRequesterTierPrioritySLA leftStatusAgent
RDX-48211DICOM C-STORE retry storm from Apollo PACSa.volkov@apollo.inL2High2h 11mIn progressMaya Singh
RDX-48210FractureNet false-positive on pediatric clavicledr.patel@stmarys.orgL3Medium5h 42mTriagingJames Park
RDX-48209SAML cert rotation needed · Cleveland Clinicit@cc.orgL2Medium1d 03hWaiting customerMaya Singh
RDX-48208Report templates · custom macros not savingdr.lin@stmarys.orgL1Low2d 11hIn progressDiego Alvarez
RDX-48207GPU node A100-04 missing from Frankfurt clusterops@nexusL3Critical00h 18mEscalatedOn-call
RDX-48206BAA package request · Mercy Health onboardinglegal@mercy.orgL1Low4d 02hIn progressDiego Alvarez
RDX-48205Mammography viewer · zoom stuttering on Safari 17dr.kim@stmarys.orgL2Medium1d 18hIn progressMaya Singh
RDX-48204Quota increase · 2× inference TPS for Charitéai@charite.deL2Medium1d 22hResolvedJames Park
SLA at risk
RDX-48211
DICOM C-STORE retry storm from Apollo PACS
SLA 2h 11m
RDX-48207
GPU node A100-04 missing from Frankfurt cluster
SLA 00h 18m